KALCHA PRIVACY POLICY

Last updated: September 22, 2026

This Privacy Policy describes how KALCHA (“KALCHA,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any customer, website visitor, or other individual whose personal information we collect through the Services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with KALCHA and may include:

Contact information, such as your name, email address, phone number, billing address, and shipping address.

Order information, such as products purchased, order history, billing and shipping information, payment confirmation, and information necessary to process and fulfill your order.

Account information, if you create or use a customer account.

Customer support information, including information you provide when contacting us regarding an order, return, refund, question, or other request.

Device and usage information, such as your IP address, browser type, device information, network information, pages viewed, interactions with our website, and other information collected through cookies, pixels, and similar technologies.

Marketing information, such as your marketing preferences and your interactions with promotional emails or advertisements.

Payment information may be collected and processed by our payment processors. We generally do not directly store complete payment-card information.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing, or otherwise provide information to us.
• Automatically through cookies, pixels, and similar technologies when you use our website.
• From service providers and third parties that help us operate KALCHA, including ecommerce, payment, fulfillment, shipping, analytics, advertising, and customer-service providers.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process payments and fulfill orders.
• Arrange shipping and delivery.
• Process eligible returns, refunds, replacements, or other order issues.
• Provide customer support.
• Maintain and administer customer accounts.
• Communicate with you about your orders or the Services.
• Detect, investigate, and prevent fraud, abuse, security incidents, and other potentially unlawful activity.
• Improve our website, products, advertising, and customer experience.
• Measure and analyze use of our website.
• Send marketing and promotional communications where permitted by law.
• Personalize advertising and marketing where permitted by law.
• Comply with legal obligations and enforce our policies and agreements.
• Protect KALCHA, our customers, and others.

SHOPIFY

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services.

Shopify may process personal information in connection with your use of our store and other Shopify services. Shopify's processing of personal information is governed by its applicable privacy notices.

PAYMENT PROCESSING

Payments are processed through Shopify and/or other payment providers made available at checkout.

Payment providers may collect information necessary to complete your transaction, including payment-card or other financial information. Their handling of that information is subject to their respective privacy practices.

FULFILLMENT AND SHIPPING

We may provide information necessary to fulfill and deliver your order to fulfillment partners, printing partners, shipping carriers, and logistics providers.

This may include your name, shipping address, contact information, order details, and other information reasonably necessary to produce, fulfill, or deliver your purchase.

COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, we use cookies, pixels, and similar technologies.

These technologies may be used to operate our website, remember preferences, understand how visitors interact with the Services, measure performance, prevent fraud, and support advertising and marketing.

Your browser may allow you to remove or reject cookies. Blocking certain cookies may cause some features of the Services to function incorrectly or become unavailable.

Where required by applicable law, we will request consent before using certain cookies or similar technologies.

Our website may also recognize legally required opt-out preference signals, including Global Privacy Control where applicable.

ADVERTISING AND ANALYTICS

We may work with advertising, analytics, and marketing providers to understand use of our Services, measure advertising performance, and provide or personalize advertisements.

Depending on applicable law, certain disclosures of personal information for targeted or cross-context behavioral advertising may be considered “sharing,” “selling,” or targeted advertising even where money is not exchanged.

Where required, you may have the right to opt out of these activities.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

• Shopify and other providers that operate or support our ecommerce store.
• Payment processors.
• Fulfillment and printing partners.
• Shipping and logistics providers.
• Website hosting, technology, security, analytics, and customer-service providers.
• Advertising and marketing partners.
• Professional advisers where reasonably necessary.
• Government agencies, regulators, courts, or other parties where required by law.
• Parties involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

We may also disclose information when you direct or authorize us to do so.

We do not use sensitive personal information for the purpose of inferring characteristics about you unless permitted by applicable law.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, social-media platforms, or services operated by third parties.

We do not control the privacy or security practices of those third parties. When you leave our Services or interact with a third-party service, you should review that party's privacy policy and terms.

CHILDREN'S PRIVACY

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact us so that we can review the request and take appropriate action.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials and should not share passwords or other account-access information with others.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain business and transaction records, provide Services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to or information about personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a portable copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Restrict or object to certain processing.
• Opt out of certain targeted advertising, sharing, or sales of personal information where applicable.
• Appeal certain decisions concerning a privacy request where applicable.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests. Where permitted by law, you may also designate an authorized agent to submit certain requests on your behalf.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws.

Depending on whether the applicable legal requirements and thresholds apply to KALCHA, these may include rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.

Where applicable, requests may be submitted using the contact information below or through privacy controls made available on our website.

We will process legally valid requests as required by applicable law.

INTERNATIONAL USERS

If you access or purchase from KALCHA outside the United States, your information may be transferred to, stored in, or processed in countries other than the country where you live, including the United States.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Residents of certain jurisdictions, including the European Economic Area and United Kingdom, may have additional rights concerning access, correction, deletion, restriction, objection, portability, and complaints to an applicable data-protection authority.

MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe using the unsubscribe option contained in those communications.

Even if you opt out of marketing, we may continue sending non-promotional communications necessary to service your account or orders, such as order confirmations, shipping notifications, and customer-service communications.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will update the “Last updated” date displayed at the top and take any additional steps required by applicable law.

CONTACT US

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, contact:

KALCHA
Email: support@kalcha.co