SHIPPING POLICY

Last updated: September 22, 2026

KALCHA ships within the United States and to select international destinations. Shipping options, costs, and estimated delivery times are shown at checkout.

SHIPPING POLICY

Orders are typically processed within 1–3 business days. Delivery times shown at checkout begin after your order has been processed and shipped.

U.S. Shipping

Masks ship for $4.99 within the United States, with free U.S. shipping available on qualifying mask orders. Poster shipping is calculated separately and displayed at checkout.

International Shipping

KALCHA ships internationally to select countries. Shipping rates vary by destination and order size and are displayed at checkout.

We subsidize shipping on larger mask orders, with reduced shipping available when purchasing multiple masks and free mask shipping available on qualifying orders.

International orders may be subject to local duties, taxes, customs charges, or import fees depending on the destination. These charges are the customer's responsibility unless otherwise stated at checkout.

Multiple Shipments

Masks and posters may ship separately because they are fulfilled from different locations. If your order contains multiple product types, you may receive separate tracking numbers and packages.

Tracking

Tracking information is provided when available once your order ships.

Addresses

Customers are responsible for providing a complete and accurate shipping address. KALCHA is not responsible for delays or additional costs caused by incorrect or incomplete address information.

Lost or Damaged Orders

If your order arrives damaged, defective, or incorrect, contact support@kalcha.co with your order number and photos of the issue so we can help.

Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, or other circumstances outside our control.

SEPARATE SHIPMENTS

Some KALCHA products are produced or fulfilled by different fulfillment partners or locations.

As a result, items from the same order may:

• Ship separately
• Arrive on different dates
• Have different tracking numbers

Receiving one package does not necessarily mean the remainder of your order has been lost.

CONTACT

For shipping questions or order assistance:

KALCHA
Email: support@kalcha.co